FAQs

App Issues

I cannot find the UTTO App in the Google Play Store


 My App will not connect to my Locate Receiver

  • The Receiver and the Phone must be paired the first time they are used together.
    1. First go to the Bluetooth settings on your smart phone
    2. Turn your Locate Receiver on
    3. Scan for new devices on your smart phone
    4. You should see the option for your receiver. It usually looks like “MFLRX_xxxxxxx”
    5. Select the Locate Receiver on your Smartphone screen and click “OK”
    6. The Smartphone and Receiver should pair
    7. Now go to the UTTO App and follow the on-screen instructions


Sync/uploads take a long time or fail

  • The more data on the receiver the longer it will take to upload. It is best to sync after every job.
  • There may be too much data on the receiver to upload. You can determine the amount of data by going to the Menu on a subsite receiver and selecting System Info. There will be a % behind Data Logger. If it is above 20% it may be difficult to upload. Call your administrator or UTTO support
  • If you are in a bad cell coverage area, the data may get to the phone App but not the cloud. In this case, you will see a Cloud icon with a small red dot on the top right of the UTTO App. If so, click on it, then tap the date and then the cloud icon at the bottom left


 What steps are involved in the transfer of data from Locate Receiver to the UTTO Cloud Server?

  • You need to manually sync and transfer data between the Locator and UTTO Mobile App and then automatic upload of data from App to Cloud will occur (requires Smartphone that has internet connection).

 

Login Problems

I cannot sign in to the UTTO Cloud Website (cloud.utto.io)

  • Your email address is your username, usernames maybe case sensitive so be aware of capitalizations
  • If you forgot your password, you should click on “Forgot Password” on the sign in screen
  • Your password must be at least 8 characters long
  • The UTTO Website is compatible with most web browsers but it will not work using Internet Explorer
  • Check with your Administrator or Supervisor

 

I cannot sign into the UTTO Mobile App

  • Use the same email and password you use to sign into the UTTO Cloud Website
  • Usernames and Passwords are case sensitive. Watch for unwanted capitalizations
  • Check with your Administrator or Supervisor


Field/On Site Issues

GPS Issues

  • On the Utiliguard2 display, a flashing GPS icon (lower left corner of LCD) indicates the system is still acquiring satellite information and is in “warmup” phase, wait until the icon turns steady before capturing locate points.
  • You will notice the GPS accuracy improves the longer a receiver is powered on
  • GPS works best with a clear view of the entire sky and begins to degrade as objects such as buildings or trees interferes with that view.
  • Each time you turn the Locator off, the GPS signal must be reacquired (can take 30 seconds or longer depending on sky view). To reduce the effect of this wait time (time to first fix), depending on the quality of the GPS antenna, turn the Locator on as soon as you get the job site.
  • If you do not see the GPS indicator on your locator, it is because an upload was started but has not completed. You must initiate and complete the upload process through the app before continuing to take additional locate points.
  • Speak to your locate equipment manufacturer about their GPS system and accuracy.


Locate Session Issues

  • My locate session was broken up into two or more sessions– A new session is started after 15 minutes without a Locate Point capture or moving 150 yards from the last Locate Point. If no locate point is captured for 15 minutes or you move farther that 150 yards from your last Locate Point, a new session will be created.
  • If you feel you completed a metric but still failed, please remember the metric must be completed within the 30 seconds leading up to a Locate Point capture.
  • Poor metric scores are sometimes due to low signal current level on the target facility (e.g. less than 2mA).
  • Always take a Locate Point directly over the target facility.
  • On the Utiligaurd2 view, A clipboard should be seen at the bottom left to indicate the logger has been turned on and you are ready to take Locate Points. On classic view, there should be a small counter running next to the GPS icon to indicate the logger is on.
  • If the Clipboard is not visible, try resetting the Configuration. This is done on the UTTO App by clicking the Side Menu and selecting Reset Configuration

 

Many questions can be answered by viewing the video tutorials at https://utto.freshdesk.com/

UTTO support is available daily at 844-811-UTTO or email support@utto.com